Formal Letter

Dear.Sr
I am writing this letter to express my deep disappointment at the flight to Amsterdam that first was delayed, but then cancelled. I am so unhappy in the way that the situation was handled by the airline company. This is not the first time this happens to me.
First of all, two years ago I had this a similar problem with another airline that is why I trusted your service would be different. Due to this situation, I had to cancel the plans I had organized for my holiday. I did not have the chance but to stay at the airport sleeping, gooing from one place to another waiting a responce from the airline. It seems that no one is responsible. I was very angry, I could not waste my time anymore waiting for something that It is not going to happen. None of you will give me back the time and days I have lost because of yours own difficulties.
That is why I have no words, so it would be fantastic if this company make something to improve the service and the attention towards yours passengers. It would be grateful if you could give me a 99% refund and at least free tickets to have lunch and dinner.Moreover I claim for a reward for my next trip.
Hope you take this account, I await for your answer.
Yours faithfully,
Martina Pilarche.